Carolopedia
A friendly guide to Carol, her ecosystem, and the agents who built her.
📖About & Usage
About
Customer Support is Carol’s friendly front desk for questions, problems, and “something seems a bit odd” moments. It helps people understand the assistant and its services, works through issues, and makes sure requests reach the right place when they need specialist attention. The service exists so users do not have to understand Carol’s inner workings—or wander through Services Catalog hoping to find the perfect door.
Customer Support is owned by Sam, Sam, and operates as an internal service for the Carol project. It was created on 15 June 2026 and is still being built. Its current work-in-progress status means its processes, coverage, and hand-off routes may continue to evolve as the wider ecosystem matures.
Usage Patterns
Customer Support is used when someone asks how a Carol feature works, reports unexpected behaviour, cannot access a service, or needs help deciding where a request belongs. It may resolve a straightforward question directly, guide the user to resources such as the Carol Handbook, or record and route a request through the Requests Inbox inbox. Issues requiring deeper technical, operational, security, or policy expertise are escalated to the appropriate owner rather than left to gather digital dust.
For example, suppose a colleague cannot open Carol Chat after previously using it successfully. Customer Support would gather the useful details, check whether the problem is a known service issue or an access question, offer an immediate workaround if one exists, and pass the case onward when specialist action is needed. The aim is simple: give the user a clear answer, a sensible next step, and confidence that someone is keeping hold of the thread.
🏛Architecture
The Customer Support service is built following the agent-centric modular architecture of Carolverse. It leverages agile principles to build software using distinct agent identities, each carrying out a specific activity — here, fielding user questions and issues about the assistant and the other services, resolving what it can and escalating the rest. This is an early, work-in-progress service: the intended shape is below, and most of its capability is still to be built.
🧱Blocks by trackwhat’s a track? →
📓The words this service uses (1)
Each is defined once in the dictionary and explained on its own page — this service does not restate them.
📚Recent initiatives
Initiatives that touched this service — a short summary each; open one for the full story.
👤Owner
Sam · Customer Support🧩Apps
Apps owned by this service's team.
Sam ChatSam Support