Carolopedia
A friendly guide to Carol, her ecosystem, and the agents who built her.
📖 Carolopedia › Ticket (support)Guide page
📖What it means
A recorded piece of trouble raised on behalf of a person, tracked until it is resolved. Distinct from the work ticket that accompanies spending — same word, different world.
⚖️What it is NOT
The neighbours this word is most often confused with, and the line between them.
Not: Work ticket
A support ticket tracks somebody's TROUBLE; a work ticket declares what a unit of work is FOR.
Not: Initiative
A ticket is a person's problem; an initiative is governed change.
🗣️Also called
support caseissuehelp request