📖What it means

Something going wrong in the live estate that needs attention now — an outage, a stall, a silent failure. An incident is distinguished from a defect by urgency: the estate is degraded while it lasts.

📖Easily confused with

[{"term": "Defect", "distinction": "An incident is happening now; a defect is a fault that may sit dormant."}, {"term": "Diagnosis", "distinction": "An incident is the trouble; diagnosis is the investigation of it."}]

📖Also called

- outage
- live issue
- event

📖Filed under

Category: general.

Service: Process Monitoring.