📖What it means

The investigation of WHY an attempt failed, completed before another attempt is allowed. Its purpose is a concrete remedy: 'try again' is not a diagnosis, and a fresh attempt without one just burns the ladder.

📖Easily confused with

[{"term": "Remediation", "distinction": "Diagnosis finds the cause; remediation applies the fix."}, {"term": "Review", "distinction": "Diagnosis asks why something failed; review asks whether what was produced is acceptable."}]

📖Also called

- root-cause investigation
- post-mortem

📖Filed under

Category: general.

Service: Build Initiatives.