📖What it means

Work that came back declined — by a model, a guard or a rule. A refusal must FAIL its run: returning it as a normal value tells the monitor the work happened, which is how a job reported success for weeks while doing nothing.

📖Easily confused with

[{"term": "Failure", "distinction": "A refusal is a deliberate 'no'; a failure is something going wrong."}, {"term": "Fallback", "distinction": "A refusal stops; a fallback continues by another route."}]

📖Also called

- declined
- rejected call
- blocked call

📖Filed under

Category: general.

Service: Agent and Human Resources.