๐ Carolopedia โบ Services โบ Agent and Human Resources โบ Operator OnboardingEntity page
๐About & Usage
The line of work that brings a NEW HUMAN OPERATOR into the estate: appointment, the key, the machine account, the workstation, and the proof that the authority boundary holds. Ninad ruled 2026-09-23 (CLI-517) that OPERATORS ARE NOT USERS, THEY ARE EMPLOYEES โ so they belong to the workforce Athena cares for, beside Agent Onboarding, rather than to the service that owns the sign-in door. Appointing is reserved to the authority ladder and cannot be delegated; this track owns the WORK of onboarding, never the decision to appoint. Users are a different journey with a different owner and are not onboarded here.
Source: Services Catalogue ยท Public information reflected here.