Helper personas that enrich the conversation: tips, profiling, proactive nudges, new-number registration and the server lane.

Carol's live WhatsApp exchange: the agent daemon, message bridge/processing, reply generation and conversation closing.

Onboarding/registration, win-back of quiet customers, order-status updates.

Request capture and classification; the carol@ approval-reply watch.

Carol's memory system, bio sync and identity sync.

Response quality gate and per-tier prompt building.

Stewardship, supervision and miscellaneous service upkeep.

How a person becomes a Carol user. Identity is ABSOLUTE and channel-agnostic: exactly one person per human, active on one or more channels (WhatsApp, web) recorded as an active-channels list -- never a separate identity per channel. CHANNELS: a user onboards via WhatsApp (Carol) or web Google sign-in; an anonymous web visitor is a provisional guest, and any channel resolves to the one person. APPROVAL: web sign-ins queue as pending for admin approval before promotion; WhatsApp auto-approves admin/verified identities and emails the admin to decide on guests; banned identities are rejected. ACCESS: a person is granted a service subscription PLUS an explicit agent mapping (which agents they may use, within subscribed services), both shared across their channels. STATUS & ACTIVITY: person-level status (access tier, verified, subscription) is channel-agnostic; activity (last-active, proactive outreach) is recorded per channel. The process is run by Carol's user-management droids: User Manager (registration, tiers, onboarding), Beacon (discovers new users daily), Identity Sync (unifies one person across channels), and User Profiler (profile enrichment).

The core work of the sales service.

The research-institute partnerships pipeline rebuilt from Glover, worked by Carol in the Partnerships CRM deployment.

The customer sales pipeline rebuilt from Glover: leads, applications, interests, engagements, deals, bookings and customer contacts, worked by Carol in the Sales CRM deployment.