📖What it means

Two kinds of person. An EMPLOYEE of Carolverse operates the estate: they sign in to the apps and, where mapped to an agent, can make that agent do things from its chat. An employee may also be mapped to NO agents and remains an employee. An EXTERNAL USER is somebody Carol or Leo talks to — a customer or a visitor. The same human can be BOTH: one linked person record, two hats, each conversation carrying exactly one. The two live in the same people record, distinguished by kind, and the rule is deny-by-default at every unresolved path.

📖Easily confused with

[{"term": "Agent", "distinction": "An employee is a PERSON who operates the estate; an agent is a piece of the estate that acts. Both can appear in a chat, only one of them is human."}]

📖Nuance

Being an employee is NOT enough on its own: operating a given agent needs the employee mapped to that agent, or to be an administrator — but an UNMAPPED employee can still be talked to as an employee, and the agent is told the mapping answer. Carol's and Leo's own user lists stay theirs and are never treated as employees.

📖Also called

- staff vs customer
- operator vs end user
- internal vs external person

📖Filed under

Category: people.

Service: Governance.