📖About

This droid supports a ticket desk with diligent follow-up. Its purpose is to keep tickets from silently stalling and ensure users hear back.

📖Usage

Readers would encounter it through ticket follow-up. It supports the estate’s work by helping maintain communication with users while their tickets are in progress.

📖Purpose

Diligent support: no ticket silently stalls and every user hears from Sam.

📖Duties

Send milestone emails on status change; nudge quiet tickets in chat; emit run-audit each run; template-based so the desk works with the LLM lane off.

👤Belongs to

• Sam