📖What it means

A packaged procedure an agent can load and follow — the encoded right way to do a recurring job, so the method does not have to be rediscovered each time.

📖Easily confused with

[{"term": "Cookbook entry", "distinction": "A cookbook entry is a rule to know; a skill is a procedure to run."}, {"term": "Tool", "distinction": "A skill is instructions; a tool is a capability that executes."}, {"term": "Competency", "distinction": "A skill is a procedure to follow; a competency is something the agent can perform, with its trigger. The skill says how, the competency says what."}]

📖Also called

- playbook
- packaged procedure
- recipe pack

📖Filed under

Category: general.

Service: Agent and Human Resources.