{"wiki":null,"facts":{"id":"sm-tkt-01","name":"Sam Ticket Steward","machine_name":"ticket_steward","owner":"agt_026","function":"Works Sam's ticket desk on cadence: formal milestone emails on status change, informal chat nudges on quiet in-flight tickets, everything logged on the ticket.","process_type":"scheduled","schedule":"Daily 09:10","process_name":"ticket_steward","avatar_color":"#94a3b8","created_for":"CAROL-INI-3825","purpose":"Diligent support: no ticket silently stalls and every user hears from Sam.","duties":"Send milestone emails on status change; nudge quiet tickets in chat; emit run-audit each run; template-based so the desk works with the LLM lane off.","constraints":"","status":"running","gender":"","archetype":"","building_block":"ar_support","service_override":null,"enabled":1,"task_key":"support.ticket_ops","model_free":1},"page":{"type":"droid","page_class":"main","class_label":"Main page","kind_label":"Droid","kind_gloss":"","listed":true}}